Act on specified commercial transactions

Store name LAPONE ONLINE SHOP
Seller name LAPONE Entertainment Co., Ltd. (operating entity)
Plus One Co., Ltd. Might plus Co., Ltd. (consignment sales)
Sales manager name Choi Shinhwa
Eito Shirayanagi  Takuro Matsunami (consignment sales)
location 3F TTS Minami Aoyama Building, 6-12-1 Minami Aoyama, Minato-ku, Tokyo 107-0062
telephone number 03-5766-9723
I'm really sorry, but we don't accept telephone inquiries.
email address onlineshop@lapone.jp
URL https://shop.lapone.jp
About inquiries 11:00-17:00 (excluding Saturdays, Sundays, public holidays, and our designated business holidays)
*Inquiries will be responded to sequentially during business hours.
*Depending on the content of your inquiry, it may take some time for us to reply to you.Also, if it is inappropriate for us to reply to you, we may not be able to reply to you. Please note.
Regarding delivery We will deliver by EMS (trackable)
About delivery time After settlement, it will be shipped within 2 to 5 business days.
※ Some of the order producers take longer for delivery.
About shipping cost The shipping cost depends on the country and items. 
Detailed shipping costs can be confirmed on the screen of purchase.
About payment Payment can be made by credit card (Visa, Mastercard, American Express), WeChat Pay, Toss, PAYCO, Alipay, AlipayHK, WeChat Pay.
Necessary charges other than products - Postage
- Consumption tax
- Other taxes (when purchasing from outside of Japan)
About returns and exchanges

As a general rule, we do not accept returns or exchanges of products. However, if the item is damaged, incorrect, or otherwise caused by our store, we will replace it.
We apologize for the inconvenience, but please contact us via email with the necessary information (order number/customer name/name of the product/defective details) within 7 days of receiving the product . After confirming your contact information, we will send you an email with instructions on how to return the item.

■Examples of returns/exchanges
: When the ordered product and the delivered product are different
. When the quantity is different from the ordered quantity
. When the product is damaged or dirty.

■ Cases in which returns or exchanges are refused
・Returns or exchanges due to customer reasons
・Initial defects after 8 days or more have passed since the product arrived ・
Reasons such as the appearance of the product, such as color or shape, is different from the image
・Outer box, product bag Reasons such as damage, scratches, dirt, etc. (excluding significant damage caused by problems during delivery, etc.);
Reasons such as lint, fibers, etc. inside the product bag that can be removed after opening (the product itself is defective) (if you can't see it)