Please be sure to read the [User's Guide] before contacting us.

LAPONE ONLINE SHOP Customer Center
Business hours: 11:00-17:00 (except Saturdays, Sundays, national holidays, and designated closed days)

*Please check here for the year-end and New Year holidays.

■Please note
*Please enter your inquiry form in English.
*Please check your settings so that you can receive e-mails from the domain of [@lapone.jp].
*Depending on the content of your inquiry, it may take some time for us to reply. *All SOLD OUT items are not yet restocked.
*Please refrain from making individual inquiries regarding product availability and shipping.
*Inquiries received on Saturdays, Sundays, holidays, and during our store's closing period will be handled sequentially on the next business day or later.
*We may not be able to respond to your inquiry if it is not appropriate for us to respond to you. Please understand that in some cases we may not be able to reply.
*Please note that diversion, reprinting, or secondary use of part or all of the content of our response without our permission is not permitted under copyright law.

Please enter the order code issued at the time of order only if you have one.

If you are inquiring about an item you have already purchased or reserved, please enter the e-mail address you used when you placed your order.