User Guide

　A.　You can't cancel after you have placed your order.

　A.　In order to ensure prompt shipping, once your order is confirmed, you cannot add or change products, or cancel any part of your order.
Please cancel all ordered products and place your order again.
*Please note that [Orders cannot be canceled] cannot be canceled.

　A.　Delivery address cannot be changed

　A.　We cannot accept changes to your payment method after your order is completed. Thank you for your understanding.

　A.　If items are shipped outside Japan, you can't specify your desired delivery date / time.
We appreciate your understanding.

　A.　One shipment per order, so multiple orders cannot be sent together.　

　A.　The shipping cost depends on the country and items.Detailed shipping costs can be confirmed on the screen of purchase.

　A.Payment can be made by credit card (Visa, Mastercard, American Express), WeChat Pay, Toss, PAYCO, Alipay, AlipayHK, WeChat Pay.
*Depending on the product, we may require you to specify a payment method. Please check the product page for details.

　A.　As a general rule, we do not accept returns or exchanges of products. However, if the item is damaged, incorrect, or otherwise caused by our store, we will replace it.
We apologize for the inconvenience, but please contact us via email with the necessary information (order number/customer name/name of the product/defective details) within 7 days of receiving the product . After confirming your contact information, we will send you an email with instructions on how to return the item.

■Examples of returns/exchanges
: When the ordered product and the delivered product are different
. When the quantity is different from the ordered quantity
. When the product is damaged or dirty.

■ Cases in which returns or exchanges are refused
・Returns or exchanges due to customer reasons
・Initial defects after 8 days or more have passed since the product arrived ・
Reasons such as the appearance of the product, such as color or shape, is different from the image
・Outer box, product bag Reasons such as damage, scratches, dirt, etc. (excluding significant damage caused by problems during delivery, etc.);
Reasons such as lint, fibers, etc. inside the product bag that can be removed after opening (the product itself is defective) (if you can't see it)

　A.　From November 29, 2022 (Tuesday), you will need to register as a member (free of charge) to purchase products at our online shop. Click here to register as a new member.

　A.　This is separate from the JO1/INI fan club Plus member ID and password. If you have not registered as a member of LAPONE ONLINE SHOP,please register as a new member (free of charge) .

　A.　If the user's guide does not resolve your issue, please contact us via email at the number below.
Business hours 11:00-17:00 (excluding Saturdays, Sundays, public holidays, and our designated closing days)

We apologize for the inconvenience, but we cannot accept inquiries by phone.
In order to avoid any discrepancies in communication with our customers, we only respond to inquiries by email.

*Depending on the content of your inquiry, it may take some time before we can reply to you. * If it is not appropriate for us to reply, we may not be able to reply to you. Please note.